Privacy Policy.
PRIVACY STATEMENT
The General Data Protection Regulations (GDPR) come into force on 25th May 2018 and requires that all businesses issue a privacy statement to all clients and contacts, regarding the data held about the individual.
1. Greater Music Services Ltd. is the business name that holds your data
2. Data Held
2.1. We hold personal contact information as well as information about each student’s music education, eg progress, objectives, exam results and tracking against goals. I only hold the data needed to offer you the services you engage me to provide.
3. What I do with it
3.1. Contact information is used for scheduling, invoicing, record keeping and communicating my services with my students and/or their parents/guardians.
3.2. Some information will be shared with examination boards if you wish to enter for exams. Dates of Birth, which are needed for exam entries are deleted once the entry has been made.
3.3. No other data will be shared unless there is a legal obligation to do so.
3.4. All reasonable steps are taken to ensure your data is processed and stored securely such as password protected digital means and cloud services (e.g. google drive)
4. How long your data is stored.
4.1 Your data is stored for as long as you are a student with Greater Music Services Ltd. and will be deleted if tuition discontinues
5. Individual Rights to the Data Held:
5.1. If you wish to change or delete the information we hold about you, or if you have any concerns about your data, please contact Arlene directly on 07854139407
5.2. You have additional rights regarding the data stored about you. You can read about them here:https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/
6. Ensemble Singing Workshop Mailing List
6.1 Our Ensemble Singing Workshop Mailing List is operated by Square Space. We can email the list and its subscribers as a whole but have no access to the individual email addresses. You can unsubscribe to the mailing list at any time.
7. Reporting a breach of rights or security
7.1. If you believe your data rights or security have been breached, please contact us immediately.
Terms & Conditions.
TERMS OF SERVICE
1. Greater Music Services Ltd. is a registered company 13085790.
2. Booking Lessons
2.1 With the exception of your first trial lesson, lessons are booked in 4 week blocks and must be paid in advance. The tutor will agree a preferred day and time and will keep this consistent where possible. Students have the choice of online or in person lessons, but for as long as the Covid-19 pandemic continues, we are operating mostly online.
2.2 Lessons should not be cancelled or rescheduled with less than 24 hours notice. If a student cancels within less than 24 hours from the start of the lesson, that lesson must still be paid for. Tutors will not cancel within less that 24 hours unless it is a case of emergency or illness. In the event that this happens, an alternative teacher will be offered for this lesson (depending on tutor availability).
2.3 Once lessons have been booked, the student will receive welcome information from GMS. This will include access to your student lesson log and any materials and lesson resources we are able to provide.
3. Recording
3.1 Voice Reel recording sessions require a 50% deposit to be paid to secure your session, and the other 50% payment by the date of your session. Deposits are non-refundable after 7 days before your recording session.
3.2 Backing Track requests will be approved ASAP and delivered within a deadline agreed with the customer. Payments for tracks are non-refundable, but tracks can be edited, within reason, if needed.
3.3 GMS can offer advice on the vocal health of clients, but it is ultimately the client’s responsibility to maintain their vocal health.
3.4 Wherever possible Greater Music Services Ltd. should be credited for the recording.
